Program Spotlight: New Pathways for Youth
By Common Impact Guest Blogger | Sep 22, 2016
We're excited to highlight an inspiring project with a talented team from Charles Schwab and its nonprofit partner, New Pathways for Youth (NPFY), who empower youth to fulfill their potential through mentoring and life skill development. The Schwab team created an onboarding plan to help NPFY train and retain their talent. The new process provides new hires with a better understanding of NPFY’s vision and culture and instills a sense of belonging.
Marlo Apple, Director of Development from NPFY and Charles Schwab Pro Bono Challenge Participant, shares her take on this inspiring project:
1. Why does this project matter?
In 2014, we shifted our focus to combine 4 separate programs into one integrated program model in order to increase sustainability and to ensure every youth served by our organization received the best elements of each program. We noticed a lot of turnover during this shift because employees felt a strong connection to specific programs, not the overall organization. We partnered with Charles Schwab to create a hiring, onboarding, and retention roadmap to better acclimate staff to our organization as a whole and to help them understand why program integration was critical as it related to our organization’s lifecycle. This plan helped to retain current staff and ensure new hires were aligned with our core purpose from their first day. Ultimately, it built tremendous confidence in NPFY and our leadership.
As a nonprofit, we face capacity limitations and don’t have a dedicated HR department to educate staff on the best hiring practices. This opportunity to access Charles Schwab’s HR expertise increased our confidence as managers and put a plan in place to onboard and retain the right talent. Since this plan has been in place, we’ve realized an 86% retention rate.
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